Amy Rhodes Complaint
They falsifly information to make people pick them
You: If I only have one DVR will I still get cable in my other rooms
Mike: Thank you for considering DIRECTV.
Mike: I'd be happy to explain about DIRECTV service.
You: just yes or no
You: I guess thats a no since your taking so long
Mike: Please note that you need to have separate receivers for each TV in house in order to get cable in my other rooms.
Mike: I am sorry for the delay. My system was stuck for a moment.
Mike: How many TVs would you like service on?
You: So if I do not have a receiver in each room I will not be able to get any cable channels in every room? So what you are basically telling me is that even though I am paying more right now for Grande it will be actually more by the time I get cable in every room? And dont try to tell me other wise because I have researched this extensively trying to get a better deal.
Mike: I completely understand your concern. However, you need to have a separate receiver for each TV you want to get service on. There is a monthly Additional TV fee of $6.00 for each receiver.
Mike: You need one Genie Mini or Wireless Genie Mini for each additional TV. These devices are small, convenient, easy-to-hide boxes that serve as remote connections to the Genie HD DVR receiver. So in a Genie Whole-Home HD DVR setup, one of your TVs is directly connected to the Genie HD DVR and each of your additional TVs is connected to the Genie HD DVR using a Genie Mini. You'll enjoy DIRECTV service and full HD DVR functionality on every one of your connected TVs.
You: You all advertise cheaper service but do not give as many channels as Grande which is fine because I do not watch all of them but where you get us is in how many tv's you service. With Grande yes I only get all my channels with my Tivo but I can still get channels 2 thru 79 on all my other tv's but not with ya'll. You all advertise a 19.99 a month special but it is a lie, you want us to pay for the box and all these other fee's so essentially you are no cheaper than Grande and from what I have heard they are better than you all when it comes to storms, winds and signals
Mike: DIRECTV System reception is 99.9% reliable, year-round and nationwide. Our service is only minimally affected by weather. If a signal is interrupted at all, the disruption is usually less than one minute long.
Mike: I can understand that the monthly payment amount is of great concern, but rest assured that you are getting your money's worth as we offer the nation's best TV service as well as the best customer service and satisfaction.
You: So by your message you just answered my question, you advertise for 19.99 a month but ofcourse you have all of your hidden fees and such and are still just as much or as expensive as other cable companies. I will make sure and post this conversation and my opinions where everyone can see them.
You: Thank you all for making people believe you are better and then screwing them when they read between the fine print.
Mike: With DIRECTV, you have the flexibility to change your package at anytime without extending your agreement.
Mike: Are you still with me?
This is a conversation I had with a tech from Direct Tv. As you can see he could not give me a direct answer and I think the he and the company are full of you know what....you come to your own conclusions.
This is a whole conversation I had with a Direct TV representative
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